Microsoft acknowledges Surface Pro 3 disappearing Wi-Fi and slow connection complaints

The Surface Pro iii is an impressive device. In my full review, I gave much personal praise for the all-in-one hybrid computer, though, similar all things, there is room for comeback. One issues that I've seen a handful of times is beingness best-selling by Microsoft now in their support forums.

The problem in question arises when the Surface Pro three wakes up from sleep. In rare circumstances, the Wi-Fi and network connections driver are missing subsequently the low ability state using InstantGo (previously known as Continued Standby). The problem is easily solved by restarting the Surface, which takes but around five seconds, but it tin can be irritating and inconvenient.

Some users accept had mixed success with downgrading and manually reinstalling the Marvel Wi-Fi driver that refreshed in the June update. Some other user suggests altering the power program by changing the wireless adapter power settings to max performance.

Putting aside temporary fixes, Microsoft back up staff Josh_F is taking note of all the complaints:

"Thanks for sharing your experiences. If I empathise correctly, after your devices sleep for any amount of time the network and perchance the Bluetooth devices no longer appear in Device Director and this results in no network connectivity, etc. Your feedback, including suggested workarounds (successful or otherwise) has been shared. We are working to address this and will take an update available shortly."

The nearly difficult bugs are those that cannot exist systemically reproduced, and that is the case here. Although I accept seen this happen, even before the June update, it is a rare incident. That makes reporting and fixing such a problem a little trickier. Notwithstanding, information technology does look like the ability saver settings for Wi-Fi may be too aggressive for the Surface Pro 3, resulting in the disappearing network.

A related connectivity problem arises when the Surface Pro 3 is on bombardment and the Wi-Fi gets throttled to just vi Mbps, a far cry from the max speeds the hardware is capable of achieving. In that example besides, Microsoft is recognizing the problem:

"Thank you for sharing your experiences while connecting to 802.11ac admission points. We are working to resolve bandwidth limitations associated to certain access points."

There'due south no time frame for said fixes, although next calendar week is 'Patch Tuesday' and the Surface Pro 3 is expected to become a new firmware or driver update at that time. It is not clear if Microsoft tin benumb the trouble in time though they are plainly at present working on finding a solution.

Over the weekend, Ed Bott from ZDNet brought up these problems in his influential column, perhaps catching Microsoft'southward attending.

Source: Microsoft Support Forums 1, 2

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